2012 Resolution: Travel with Style

BW Airplane via dieselpunks.com  2012 Resolution: Travel with StyleAs with so many things these days, nostalgia for a perceived, more elegant and refined past is manifold.  This holds true not only for how we dress, but also how we live and get around.

Traveling, whether for business or pleasure, can be a stressful endeavor.  And the desire to return to a time of more thoughtful and luxurious transportation is an easy, escapist point of view.

However, in the real world we must still deal with lines, security checkpoints, body scans, tight seating, cranky airline staff and self-important plane mates, never satisfied unless they have something about which to complain. Yet, as most travel writers will attest, the technology, flexibility and cost of air travel – and of travel in general – has never been more advantageous to the customer as it is now.

Of course, travel these days is by no means perfect, or at times even tolerable. So, let’s agree that, yes, traveling by plane or train can be fraught with potential problems. Late or canceled flights, speed restrictions, or damaged track are but a few of the many things that can lead to a feeling of powerlessness, resulting in frustration and anger.

While such large-scale problems can reduce even the most seasoned traveler to tears, or at least silent rocking back-and-forth paired with deep breaths, more often than not it’s the little things that really cause the most stress.

By planning ahead, playing well with others and accepting that stuff happens, you are more apt to be the kind of person others don’t actually mind being stuck with for a few hours. Being ill prepared for your trip can lead to disappointment and discomfort. Choosing your clothing, luggage, accessories and travel strategy can make a huge difference in outlook and comfort before, during and post trip.

As with most of life, the key to success is often nothing more than preparation and perspective. Here are a few simple things you can do to reduce some of the stress and maybe even enjoy traveling a bit more.

Dressing for Travel

Regardless of the reason for my travel, I always dress as though I am going to run into someone important.

For business, that means wearing a suit, dress shirt, no tie, and good shoes. I always add a pocket square for a touch of style and a little color. When feasible, I also opt for a more comfortable and less form-fitting suit. Casual clothing goes into my bag.

Alan Flusser 2011 Dennis C. 207x300 2012 Resolution: Travel with StyleWhen traveling for fun or in business casual mode, I still choose to project some style and maturity.

I usually pass on the jeans and wear a nice pair of khakis or corduroys and have a blazer or sweater handy. Zip cardigans are a good option and allow for cooler or warmer cabins. I wear shoes that make sense for my trip, not just for ease of the security checkpoint.

A main goal should always be to dress well but remain comfortable. Personally, I make a conscious decision to look better than I need to look.  An excellent example of this approach is displayed here by Alan Flusser.  He expertly presents an elegant yet comfortable look without appearing stuffy or overdone.

When I dress well for travel, I feel better about myself, why I’m traveling and am more thoughtful of others.

By choosing a stylish wardrobe that can be mixed, matched and paired, I also don’t need to pack as much. Gray suit trousers can be paired with an oxford and sweater or a spare blue blazer. For a casually dressy look, pull out the jeans and pair them with a tee shirt, fine gauge v-neck merino sweater and the suit jacket. Mentally work through real outfits for your trip.  Lay them out ahead of time, but be proactive.

Moreover, I simply choose to take a stand against sloppy and disrespectful travelers. Dressing nicely shows respect to my fellow passengers and to the airline or train crew. I am entering their office, their workspace. If I would never dress like a slob to visit a client’s office, why would I do so in the intimate environment of a plane?

Travel experts tell us over and over that how you dress directly impacts the treatment you get from gate agents and flight crews. It is a known and frankly obvious fact that we are judged by how we dress. Everyone makes these kinds of judgments every day. I think the truth of the matter is that we just don’t like it when it happens to us – and the outcome is not in our favor.

Packing

As a regular business traveler, it goes without saying that I always try and get everything I need in a carry-on bag. If that’s not possible, I’ll pack just my essentials in the carry-on and pray that my checked bag arrives when and where I do.

Goyard Luggage c jmvnoos 200x300 2012 Resolution: Travel with StyleRemember not to over pack your carry-on. Otherwise, you’ll have a whole new level of frustration trying to squeeze it into a too-small overhead compartment. And when that doesn’t work, your carry-on will be gate-checked and you lose access to all that stuff you wanted to keep handy.

In terms of business travel, I have a good rolling carry-on that is perfect for a few days to a week, and a larger global workhorse that can take a beating. A rolling carry-on can be your single most important investment.

There are a lot of options out there; in fact I’ll be upgrading my 15 year-old bag soon and am on the lookout myself. Go for function over form in this case, because what really matters is how well your roller houses your stuff and performs during a transfer or running to catch the 11:58 express.

With business cases and day-to-day bags, I am happy to invest in beautiful leathers and craftsman quality. But when it comes to luggage likely to be checked, I want practical, functional durability.

Sometimes, I use a smaller shoulder strap carry-on bag. My old Ghurka ‘Express’ bag is perfect for this; roomy yet compact, soft and flexible but tough and all-leather durable. But remember, while such a bag may give you a globally stylish and blog-worthy persona, you still need to lug it and your other stuff all over the place. Hence, the myriad benefits of a good, compact, rolling carry-on.

Attitude

Last but not least is the issue of one’s attitude when traveling. The subject of attitude is very important to me. I spent a great deal of my younger years in the luxury retail environment, which is all about relationships. While I always wanted to do well by my customers, I am of the belief that the customer is not always right. Often, yes. Always, no.

airline gate agent via foxnews.com  300x168 2012 Resolution: Travel with StyleThe customer is not the most important person in the store. The line salespeople are; as are the managers, stock room, and shipping staff. Staff is what makes companies succeed and when you have staff that wants to give their customers the best service possible, everyone wins.

Permitting customers to run roughshod over your employees is counterproductive. This is not saying employees are always right, it just means they are not human punching bags for cranky customers.

Treat airline staff, or any other staff for that matter, with respect and patience. You may be ticked off, but would you want to switch places with the gate agent who just announced that a flight was canceled?

When front line staff recognize that you are an adult and that you understand they do not, in fact, run the company, they are more likely to remember and look after you.

A few years ago, my wife and I experienced this first hand on a flight to Paris. After a horrible drive to the airport though pounding rain, we were met with a disorganized sea of angry travelers. Ultimately, the flight was canceled. When I finally made it to the counter after nearly an hour, I knew we would never get on the next flight out. I was angry and tired but made every effort not to take it out on the airline agent; it wasn’t her fault.

I was as reasonable as possible under the circumstances, expressed my exasperation and made it clear that I was venting in general, but not at her.

Treating that harried and exhausted desk agent with respect apparently paid off, because hours later, when everyone was finally issued tickets for the new flight, we were upgraded to first class.

A common occurrence? Probably not. But the point remains that how we chose to present ourselves in the situation, pack, prepare and plan all came together at that moment. We were dressed appropriately, prepared with what we needed to get by sans luggage, and behaved like grown-ups when things went south.

Instead of being a bitter memory, that experience continues to inform how we travel and how we treat others.

 

12 Responses to “2012 Resolution: Travel with Style”

  1. Levi says:

    Excellent article. Thanks!

  2. Stilmagazin says:

    Great article – and being gentle to service agents in situations like these is key.

    - Andreas

  3. OTC says:

    Levi and Andreas, thanks very much for your kind words.

  4. Rob H says:

    Chris,

    Great post. I particularly liked the story about your upgrade at the end. This kind of thing has happened to me many times both at the gate and at the counter despite the fact that I do not currently hold any kind of airline status. On every occasion of unwarranted upgrade, I was well dressed (i.e., suit, blazer, etc.) and I am inclined to believe that this had something to do with my good luck.

  5. OTC says:

    Great story Rob, thanks. How we present ourselves to the world on a daily basis really does matter. So does attitude and how we treat others. Might sound cliche, but that doesn’t mean it’s not still true.

  6. B says:

    Courtesy can take you miles, and make life easier, more fun and cheaper. Last summer, holidaying on Corfu, we booked a day-trip to Albania to see the Greek/Roman/Ottoman ruins at Butrint, Albania. We were told that a coach would collect us at 7am, to take us to the ferry. We were not told that we were the first pick-up and that the coach would take a 2 hour journey collecting other travellers.

    On the return ferry-trip, I casually said to the guide that I assumed that the coach would take the same route to deliver us, and that we would therefore be the first drop-off. Er, no, the trip would be reversed and we would be the last. I gently observed that that was hardly equitable, that I had two children with me and we wouldn’t be back at our villa until well after 10pm and a total of 9 hours travelling. Did I mention that I speak a little Greek, and I was bantering hard?

    Okay, if that was the case could she perhaps tell me where I could find a taxi, I wondered. Er, no, as the taxi drivers had all been on strike for two weeks because of the Greek government’s austerity measures. I shrugged resignedly. Anyway, she asked, apart from all that (sympathetic grin), what had we thought of the trip to Albania. Primitive but interesting, I said, imitating for her delight the dreadful Albanian guide we’d had, but (big grin, gesturing around the Greek vessel) it was so “wonderful to be … home”. The Greek guide and all the drivers laughed like drains at this, shook my hand and bought me a beer.

    Back on shore we boarded the coach, glumly contemplating another 2 hours of lurching, grinding switch-back roads and interminable stops. But the driver took the right (not the left) fork at the crucial junction just out of town and – yes – drove up the east coast and dropped us off first. He had quietly agreed it with the guide. Instead of arriving ragged and angry long after 10pm, we were in our villa’s pool by 8.30 and eating supper with a bottle of the villa owner’s wine at 9. To the family I was, all too briefly, a small god!

    Years ago I checked in at Frankfurt airport, and when I got to the boarding gate found that I had been upgraded to First by Lufthansa. I asked why. “Weil du bist ein Deutsch sprachiger Englander” – because you’re an Englishman who speaks German.

    Always dress better than you ‘need’. Always keep your temper. Always learn at least a few words of the lingo; once we ‘scored’ a total of 10 languages used in a two-week trip. Always try to find a way to make a joke of things.

  7. I agree completely with your points…particularly on attitude and traveling with proper attire. I always try to be patient and look respectable while I am traveling. Not only does it make me feel better, but it makes everyone else around me respect me more. I just happened upon your blog today and I think it is great, very interesting posts, so happy I found it! Hope you have a wonderful week!!
    Toodles,
    Twirling Clare
    twirlingclare.blogspot.com

  8. Very much agree with this article… except for the suit without a tie. In this instance, I would just wear a sport coat. Something seems naked about a tie-less suit that I can’t pin down, except that it’s better pulled off with a linen or cotton suit.

  9. [...] ‘Traveling, whether for business or pleasure, can be a stressful endeavor.  And the desire to return to a time of more thoughtful and luxurious transportation is an easy, escapist point of view. However, in the real world we must still deal with lines, security checkpoints, body scans, tight seating, cranky airline staff and self-important plane mates, never satisfied unless they have something about which to complain. Yet, as most travel writers will attest, the technology, flexibility and cost of air travel – and of travel in general – has never been more advantageous to the customer as it is now.’ as stated by Off the Cuff. [...]

  10. Scott says:

    I concur fully with your admonition to always treat service agents of all sorts with respect and kindness. Until about six months ago, I had been employed in the food service business for about 20 years, an industry where abusive customers are commonplace and employees are regularly terminated merely for refusing to be bullied. If you have never spent your entire work day dealing with the general public, it can be quite humiliating at times, and your livelihood is dependent upon you submitting to it. This is true of your food server, gate agent, hotel reception staff, etc. Yet these are people who, when treated with the decency they deserve, will truly make your experience as pleasurable as possible. Always treat them with kindness, and you will be richly rewarded!

    I now own and manage a small retail and foodservice business. It is not dependent on repeat sales or word of mouth marketing, in fact it is completely immune to the negative consequences these sometimes can create. I have come to enjoy dealing with rude customers. Telling them “no”, “you’re wrong”, or “go away” is fantastic.

  11. OTC says:

    Thanks very much for your story Scott. I have had my share of retail jobs and it never ceases to amaze me how disrespectful people can act when they feel it an appropriate end to their means. Most often, it seems to occur when someone just want what they want, and they want it now. So, they look for a target of opportunity; at whom can I direct my anger and feel justified?

    It’s never acceptable, and certainly never a sign of maturity.

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