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	<title>Off the Cuff &#187; Interview</title>
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		<title>A Chat About Shirts With Ignatious Joseph</title>
		<link>http://offthecuffdc.com/a-chat-about-shirts-with-ignatious-joseph</link>
		<comments>http://offthecuffdc.com/a-chat-about-shirts-with-ignatious-joseph#comments</comments>
		<pubDate>Sat, 13 Mar 2010 03:34:00 +0000</pubDate>
		<dc:creator>OTC</dc:creator>
				<category><![CDATA[Bespoke]]></category>
		<category><![CDATA[Ignatius Joseph]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Shirts]]></category>

		<guid isPermaLink="false">http://66.147.242.154/~offthec3/?p=328</guid>
		<description><![CDATA[Ignatious Joseph is not a subtle man. I was on the telephone with him for nearly an hour – me in Washington, D.C., and he in Dusseldorf – and I barely got a word in edgewise. That was fine with me, because he knows how to tell a story, is passionate about his shirts and [...]]]></description>
			<content:encoded><![CDATA[<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sL_z8qPmI/AAAAAAAADUY/1QNpXHGqDqE/s1600-h/Joseph_portrait_181206.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 134px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sL_z8qPmI/AAAAAAAADUY/1QNpXHGqDqE/s200/Joseph_portrait_181206.jpg" alt="Joseph portrait 181206 A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447961365139045986" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><span style="font-family:trebuchet ms;"><a href="http://www.ign-joseph.com/">Ignatious Joseph</a> is not a subtle man.  I was on the telephone with him for nearly an hour – me in Washington, D.C., and he in Dusseldorf – and I barely got a word in edgewise.  That was fine with me, because he knows how to tell a story, is passionate about his shirts and really knows from shoes.</span><span style="font-family:trebuchet ms;"></p>
<p>In fact, as we were speaking he asked if I had Scott “The Sartorialist” Schuman’s book.  “Yes,” I replied, and dutifully fetched my copy that Scott was kind enough to sign for me when I interviewed him.  Yep – there was Mr. Joseph, resplendent in a bowler hat, elegantly bundled scarf, tailored overcoat and those famous red shoes from his Viennese shoemaker.</span><span style="font-family:trebuchet ms;"></p>
<p>The red shoes. &#8220;I like red shoes and have many pair, and after a while they became my calling card &#8211; it&#8217;s how people remember me.  &#8216;Oh, you are the gentleman with the red shoes!&#8217;&#8221;  He also like to wear his trousers on the short side and absolutely insists that Thom Browne copied him, and I don&#8217;t doubt him.</p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/S5sSlsw8qUI/AAAAAAAADVA/BoV1qBllk4M/s1600-h/yellowweb.jpg"><img style="cursor: pointer; width: 134px; height: 200px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/S5sSlsw8qUI/AAAAAAAADVA/BoV1qBllk4M/s200/yellowweb.jpg" alt="yellowweb A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447968613115668802" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><br /><span style="font-style: italic; font-weight: bold; color: rgb(255, 204, 102);font-size:85%;" ><span style="font-family:times new roman;">The Sartorialist&#8217;s shot</span></span><br /><span style="font-family:trebuchet ms;"><br />But what <a href="http://www.ign-joseph.com/">Ignatious Joseph</a>  is really know for are his shirts.  Based on shirts from the 1930s, when the soft collar swept the menswear world, Mr. Joseph&#8217;s eponymous brand is coveted by bankers and traders from London to New York, Milan to Brussels.  Shirts, and only shirts, are what Ignatius Joseph makes.  And he makes some darn good shirts.  I’ll be reviewing one myself in the near future, but I can say without reservation that his shirts are both noteworthy and noticeable.  His signature soft collar and vibrant color schemes are the Ignatious Joseph calling card.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_fiOqQcVJP_g/S5sMOHvwmHI/AAAAAAAADUg/-Ov5SVGMb6I/s1600-h/4hemden.jpg"><img style="cursor: pointer; width: 165px; height: 200px;" src="http://2.bp.blogspot.com/_fiOqQcVJP_g/S5sMOHvwmHI/AAAAAAAADUg/-Ov5SVGMb6I/s200/4hemden.jpg" alt="4hemden A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447961610971814002" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><br /><span style="font-family:trebuchet ms;"><br />The philosophy behind the his shirts is simple: they are luxury shirts for everyday wear, or to put it another way, a modern sense of spirit derived from traditional craftsmanship.  Ignatious Joseph shirts are what might be called semi-handmade and there is a reason for that.</span><span style="font-family:trebuchet ms;"></p>
<p>Every worthy craftsman looks for ways to improve the quality and efficiency of his work methods; think of Jon Greene and his fantastic obsession with bespoke or Michael Drakes and his handmade ties.  This shirt maker is no different; not necessarily rich, but absolutely passionate about his craft.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sMPHV9xBI/AAAAAAAADUw/m5iMQgEcZ2w/s1600-h/ign_joseph02.jpg"><img style="cursor: pointer; width: 142px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sMPHV9xBI/AAAAAAAADUw/m5iMQgEcZ2w/s200/ign_joseph02.jpg" alt="ign joseph02 A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447961628043494418" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><br /><span style="font-family:trebuchet ms;"><br />In order to guarantee both consistent quality and value for money, even the best shirt makers have chosen how and when to apply machines. The decision of what to do by hand and what to do by machine has to be taken with a view to the product as a whole, based on the skill and experience of the master shirt maker; it’s a blend of economics and craft.</span><span style="font-family:trebuchet ms;"></p>
<p>Mr. Joseph’s shirts are made by shirt makers, primarily family businesses, who have refined and improved their craft over generations. &#8220;In order to produce shirts of the highest quality, and which are still affordable &#8211; meaning that there is a realistic margin for manufacturer and retailer &#8211; the critical tasks of cutting the shirts and sewing the non-fused collars are performed entirely by hand,&#8221; he says.  Meanwhile the shirt’s torso is sewn by machine.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/S5sMPvDUp7I/AAAAAAAADU4/qxMr1FlfH9c/s1600-h/hemden.jpg"><img style="cursor: pointer; width: 142px; height: 200px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/S5sMPvDUp7I/AAAAAAAADU4/qxMr1FlfH9c/s200/hemden.jpg" alt="hemden A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447961638702720946" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sMOtVLK3I/AAAAAAAADUo/qzlPjwAIw-k/s1600-h/hemd03.jpg"><img style="cursor: pointer; width: 141px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S5sMOtVLK3I/AAAAAAAADUo/qzlPjwAIw-k/s200/hemd03.jpg" alt="hemd03 A Chat About Shirts With Ignatious Joseph" id="BLOGGER_PHOTO_ID_5447961621060856690" border="0" title="A Chat About Shirts With Ignatious Joseph" /></a><br /><span style="font-family:trebuchet ms;"><br />Non-fused collars are the trademark of the Ignatious Joseph shirt and it’s worth noting here that many high-end “handmade” shirts do not have hand sewn collars. This is mostly because of the expense and skill needed for such detailed work.</span><span style="font-family:trebuchet ms;"></p>
<p>As far as he is concerned, every one of Ignatious Joseph’s shirt should be of the same high quality. This is only possible when each step of the shirt&#8217;s production is performed using the most appropriate method by experts in their craft. As he likes to say, “the whole product is made not only by hand but with brains.”</p>
<p>Sold in more than 80 stores around the world, 35 in the United States, Ignatius Joseph&#8217;s shirts may take a little effort to track down but, as he told me, &#8220;you won&#8217;t be walking ugly in the streets.&#8221;<br /></span></p>
]]></content:encoded>
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		<title>OTC Exclusive: Jon Green</title>
		<link>http://offthecuffdc.com/otc-exclusive-jon-green</link>
		<comments>http://offthecuffdc.com/otc-exclusive-jon-green#comments</comments>
		<pubDate>Tue, 09 Feb 2010 03:44:00 +0000</pubDate>
		<dc:creator>OTC</dc:creator>
				<category><![CDATA[Bespoke]]></category>
		<category><![CDATA[Custom Tailors]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Jon Green]]></category>
		<category><![CDATA[New York]]></category>

		<guid isPermaLink="false">http://66.147.242.154/~offthec3/?p=323</guid>
		<description><![CDATA[Jon Green loves to talk about clothing. Actually, he just loves clothing. In fact, I would suggest that Jon is obsessed with clothing and given his profession, that&#8217;s definitely a good thing. As one of New York’s finest bespoke clothiers, if not the country’s, Jon Green is privy to the wants, demands, preferences, problems and [...]]]></description>
			<content:encoded><![CDATA[<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3D2gGE023I/AAAAAAAADQo/Wr76fR2OQ4E/s1600-h/OTC+013.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3D2gGE023I/AAAAAAAADQo/Wr76fR2OQ4E/s200/OTC+013.jpg" alt="OTC+013 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436115781483289458" border="0" title="OTC Exclusive: Jon Green" /></a><span style="font-family:trebuchet ms;">Jon Green loves to talk about clothing.  Actually, he just loves clothing. In fact, I would suggest that Jon is obsessed with clothing and given his profession, that&#8217;s definitely a good thing.</p>
<p>As one of New York’s finest bespoke clothiers, if not the country’s, Jon Green is privy to the wants, demands, preferences, problems and personal trivialities of some of the wealthiest people in the world.</span><span style="font-family:trebuchet ms;"></p>
<p>I try not to throw around such dramatic language too often, but in Jon’s case it is simply the truth.  Jon’s suits start off at about $7,500 and go straight up from there.  Add in some of the more luxurious and rare fabrics to which he has access and you’re looking at something touching $25,000.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_fiOqQcVJP_g/S3D21cVl63I/AAAAAAAADRA/Ou-zHFy5mow/s1600-h/OTC+019.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://1.bp.blogspot.com/_fiOqQcVJP_g/S3D21cVl63I/AAAAAAAADRA/Ou-zHFy5mow/s200/OTC+019.jpg" alt="OTC+019 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116148236446578" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102);font-size:85%;" ><span style="font-family:times new roman;">Jon Green</span></span><br /><span style="font-family:trebuchet ms;"><br />Had you asked me a few weeks ago what I thought about dropping the cost of a new car on a single suit, I probably would have said something both unflattering and dismissive.  Not only is that a lot of money, what possibly could go into any garment which warrants such a ridiculously high expense?</span><span style="font-family:trebuchet ms;"></p>
<p>Then, as fate would have it, I was recently invited by Mr. Green to visit him while on a trip to New York.  Let me just cut to the chase: I’ve drunk the Kool-Aid and joined the church of bespoke.</p>
<p>Past the deceiving simple paper sign on the building&#8217;s front door, the elevator took me up to an elegant salon and tailor&#8217;s workshop.  It is a place of business but also of consul; a comfortable lounge filled with mannequin forms sporting suit jackets in various stages of completion and bookcases filled with fabric books.  Up front is the tailor&#8217;s workshop fronted by a bank of large windows overlooking Madison Avenue and capturing all the natural light.</p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_fiOqQcVJP_g/S3D20yWMUxI/AAAAAAAADQ4/mo7wz8t-FBI/s1600-h/OTC+014.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://2.bp.blogspot.com/_fiOqQcVJP_g/S3D20yWMUxI/AAAAAAAADQ4/mo7wz8t-FBI/s200/OTC+014.jpg" alt="OTC+014 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116136964674322" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-family:trebuchet ms;"><br />Jon won me over without even trying.  Unfortunately, I won’t be wearing a Jon Green suit anytime soon, but that’s not remotely the point.  The world of bespoke – certainly at this level – changes how you think about clothes.</span><span style="font-family:trebuchet ms;">  As Jon noted, &#8220;The price of what we do is directly related to our costs of cloth, workmanship, location and the one-on-one personal attention we prefer to provide our clients.  This includes the requisite number of fittings needed to &#8216;get it right,&#8217; not just &#8216;get it out the door.&#8217;  The real value in bespoke clothing is enhanced by taking the time to get it as good as it can be.  But then forgetting about it.  After all, it is possible to polish a diamond to dust.&#8221;</p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3D3dO-Y8HI/AAAAAAAADRQ/nlHVi1U8zXI/s1600-h/OTC+027.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3D3dO-Y8HI/AAAAAAAADRQ/nlHVi1U8zXI/s200/OTC+027.jpg" alt="OTC+027 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116831844233330" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-family:trebuchet ms;"><br />As an added bonus, I visited Jon at the same time as Dougal Munro and Malcolm Campbell from <a href="http://www.hollandandsherry.com/">Holland &amp; Sherry</a>, the Rolls Royce of fabric makers. Dougal is the president of H&amp;S&#8217;s North American operation and Malcolm is Managing Director of Joseph H. Clissold, H&amp;S&#8217;s premier fabric mill. Our discussion about English fabrics, their role in the world of bespoke, and H&amp;S&#8217;s remarkable innovations was fascinating and one that a that I will document separately, along with some excellent H&amp;S material covering fabric education and the impact of color on one’s wardrobe.<br /></span><span style="font-family:trebuchet ms;"><br /></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_fiOqQcVJP_g/S3D21iWtjzI/AAAAAAAADRI/yxE9L72H6n4/s1600-h/OTC+026.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://2.bp.blogspot.com/_fiOqQcVJP_g/S3D21iWtjzI/AAAAAAAADRI/yxE9L72H6n4/s200/OTC+026.jpg" alt="OTC+026 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116149851754290" border="0" title="OTC Exclusive: Jon Green" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D3dkULrOI/AAAAAAAADRY/bsRskrIJb50/s1600-h/OTC+032.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D3dkULrOI/AAAAAAAADRY/bsRskrIJb50/s200/OTC+032.jpg" alt="OTC+032 OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116837572783330" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102);font-family:trebuchet ms;font-size:85%;"  >Malcolm Campbell (t), </span><span style="font-style: italic; color: rgb(255, 204, 102);font-family:trebuchet ms;font-size:85%;"  >Dougal Munro (b)</span><br /><span style="font-family:trebuchet ms;"><br />A formally trained musician and clothing salesman, Jon is </span><span style="font-family:trebuchet ms;">every inch the courtly clothier</span><span style="font-family:trebuchet ms;">.  He is not, however, a “yes man” arbiter to wealthy power players.  As he said to me regarding a client whose requests were not representative of a Jon Green suit, “it&#8217;s my suit until I hand it over to him.”  Translation: we’ll work it out, but I have a reputation to uphold and there is an expectation of what a Jon Green suit means. No animosity, simply a standard of excellence and </span><span style="font-family:trebuchet ms;">detail that is not quickly, or easily, bent.</p>
<p>However, Jon rarely needs to take such a stand.  His clients are lovers of clothing and dress for themselves.  They come to Jon because he is the best and that is what they want; they have found a friend and confidant who will do anything in his power to meet their needs and will also not hesitate to gently redirect an errant choice in fabric or customization.</span><span style="font-family:trebuchet ms;"></p>
<p>As he explained on several occasions, Jon is not a tailor &#8211; he is a clothier.  While the tailor with whom he works is clearly one of the finest, Jon brings to the engagement the vision and execution of a head coach or chief strategist.  He has created a brand known to those for whom exceptional service, privacy and collaboration are paramount.</p>
<p>Jon is, at heart, a teacher.  While we never really discussed the cost of his clothing (honestly, it just slipped my mind), he indirectly explained why his suits cost so much.  Every inch of a Jon Green suit is hand cut and assembled.  Pockets are fully fitted into the canvas body which itself is carefully formed to your body’s curves.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D20hWHSqI/AAAAAAAADQw/3eqbaS9cdOo/s1600-h/bespoke.jpg"><img style="cursor: pointer; width: 200px; height: 160px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D20hWHSqI/AAAAAAAADQw/3eqbaS9cdOo/s200/bespoke.jpg" alt="bespoke OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436116132400941730" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-family:trebuchet ms;"><br />The entire jacket is basted until the final assembly – no finishing stitches anywhere.  This means that throughout your initial fittings, often six, the suit is completely disassembled and re-cut to match your evolving pattern.  And your pattern, hand drawn by the way, is hand updated by the tailor at each step.  It will take months and once completed will fit you as well as humanly possible.</span><span style="font-family:trebuchet ms;"></p>
<p>Will it be perfect, probably not to Jon. But that is part of the beauty of bespoke – it is hand crafting in every sense of the phrase, not a single shortcut or prefabricated piece of anything.  And all that hand stitching!  That alone is worth half the cost right there.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D570UGWjI/AAAAAAAADRw/3Xay9C2kc8M/s1600-h/madison-avenue.jpg"><img style="cursor: pointer; width: 200px; height: 134px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/S3D570UGWjI/AAAAAAAADRw/3Xay9C2kc8M/s200/madison-avenue.jpg" alt="madison avenue OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436119556286732850" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="font-family:trebuchet ms;"><br />Overall, the entire process is so laborious and detailed that I can only describe it as art.  Jon and I could have talked for hours; he’s a fascinating and incredibly knowledgeable man.</span><span style="font-family:trebuchet ms;"></p>
<p>Jon has been selected to by Louis Vuitton Moet Hennessey North America, as part of a celebration of American craftsman, to create a bespoke suit for its chairman, Renaud Dutreil. I’ll be updating you on this remarkable process as it moves along, the only menswear blog to have such remarkable access.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3HX5zr0VVI/AAAAAAAADSI/-6Evg9Na-yM/s1600-h/Renaud+Dutreil,LVMH+Bike.jpg"><img style="cursor: pointer; width: 200px; height: 119px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/S3HX5zr0VVI/AAAAAAAADSI/-6Evg9Na-yM/s200/Renaud+Dutreil,LVMH+Bike.jpg" alt="Renaud+Dutreil,LVMH+Bike OTC Exclusive: Jon Green" id="BLOGGER_PHOTO_ID_5436363613339407698" border="0" title="OTC Exclusive: Jon Green" /></a><br /><span style="text-decoration: underline; font-style: italic;font-family:times new roman;" ></span><span style="font-style: italic; color: rgb(255, 204, 102);font-size:85%;" ><span style="font-family:times new roman;">Msr. Renaud Dutreil</span></span><br /><span style="font-family:trebuchet ms;"><br />I am also happy to say that I’ll be working with Jon to periodically bring OTC’s readers the kind of insight and expertise normally reserved for captains of industry and the kind of men who hop thier private jet from Houston just to do a suit fitting.  Jon is a wealth of information and OTC is both honored, and a little humbled, to call him a friend.</span><span style="font-family:trebuchet ms;"></p>
<p>Stay tuned…</span></p>
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		<title>The Interview: Michael Kobold (Part II)</title>
		<link>http://offthecuffdc.com/the-interview-michael-kobold-part-ii</link>
		<comments>http://offthecuffdc.com/the-interview-michael-kobold-part-ii#comments</comments>
		<pubDate>Wed, 25 Nov 2009 17:17:00 +0000</pubDate>
		<dc:creator>OTC</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Kobold]]></category>
		<category><![CDATA[Watches]]></category>

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		<description><![CDATA[The continuation of Off The Cuff&#8217;s exclusive interview with luxury watch maker Mike Kobold, founder of Kobold Watch Co. To read Part I of the interview, please click HERE. Off The Cuff: So, who is your customer? Who is a Kobold guy? Mike Kobold: He is someone who has an affinity for finely made products [...]]]></description>
			<content:encoded><![CDATA[<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_fiOqQcVJP_g/Sw1qEgcTCZI/AAAAAAAADHU/H8qnbs8LAU0/s1600/Kobold+Soarway+GMT.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 134px;" src="http://1.bp.blogspot.com/_fiOqQcVJP_g/Sw1qEgcTCZI/AAAAAAAADHU/H8qnbs8LAU0/s200/Kobold+Soarway+GMT.jpg" alt="Kobold+Soarway+GMT The Interview: Michael Kobold (Part II)" id="BLOGGER_PHOTO_ID_5408095353202477458" border="0" title="The Interview: Michael Kobold (Part II)" /></a><span style="font-family:trebuchet ms;"><span style="font-style: italic;font-family:times new roman;" >The continuation of Off The Cuff&#8217;s exclusive interview with luxury watch maker Mike Kobold, founder of </span><a style="font-style: italic; font-family: times new roman;" href="http://www.koboldwatch.com/">Kobold Watch Co</a><span style="font-style: italic;font-family:times new roman;" >. To read Part I of the interview, please click </span><a style="font-style: italic; font-family: times new roman;" href="http://offthecuffdc.blogspot.com/2009/11/interview-michael-kobold.html">HERE</a><span style="font-style: italic;font-family:times new roman;" >. </span><span style="font-weight: bold;"></p>
<p>Off The Cuff:</span> So, who is your customer? Who is a Kobold guy?</span><span style="font-family:trebuchet ms;"><span style="font-weight: bold;"></p>
<p>Mike Kobold:</span> He is someone who has an affinity for finely made products – shoes, cigars, cars, etc.  Of course, he is also someone who has an affinity for watches regardless of his career.  I say that because many of our watches are tool watches, they are meant to be used in challenging and difficult situations.  But they are also beautiful and elegant pieces of horological art.</span><span style="font-family:trebuchet ms;"> <span style="font-style: italic;font-family:times new roman;" >(The new  </span><a style="font-style: italic; font-family: times new roman;" href="http://www.koboldwatch.com/products/s-gmt.htm">Soarway GMT</a><span style="font-style: italic;font-family:times new roman;" > is pictured above)</span></p>
<p>Though I am not going to go into too much detail about specific demographics, one group we do market to encompasses military/police/protective services.</span><span style="font-family:trebuchet ms;"></p>
<p></span><span style="font-family:trebuchet ms;">Since our watches are not inexpensive – and I can touch on that in a minute – we do want to attract people who can afford them.  Active service military or police tend to be younger guys with disposable income and, equally important, they want a distinctive best-of-class product that’s going to perform.  At the other end of the spectrum are retired military; their kids are out of the house and they now have the chance to indulge in their own interests.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_fiOqQcVJP_g/Sw1sllbyx1I/AAAAAAAADIU/WaTAutsq3yc/s1600/mk_portrait.jpg"><img style="cursor: pointer; width: 132px; height: 200px;" src="http://4.bp.blogspot.com/_fiOqQcVJP_g/Sw1sllbyx1I/AAAAAAAADIU/WaTAutsq3yc/s200/mk_portrait.jpg" alt="mk portrait The Interview: Michael Kobold (Part II)" id="BLOGGER_PHOTO_ID_5408098120501479250" border="0" title="The Interview: Michael Kobold (Part II)" /></a><br /><span style="font-weight: bold; font-style: italic; color: rgb(255, 204, 102);font-size:78%;" ><span style="font-family:times new roman;">Mike Kobold, Founder</span></span><br /><span style="font-family:trebuchet ms;"><br />What I don’t want is someone who really can’t afford to purchase a Kobold at this time and who may then regret their decision because of other more important things they should be addressing.  That’s a bad call for the customer and for Kobold because we now have someone with buyer’s remorse and potentially a watch that has moved to the secondary market.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">OTC: </span>What about the used watch, or “secondary” market?  What is your feeling about that?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> You know, generally speaking I don’t think about it too much because that’s not where our focus is – we don’t create watches for the secondary market, we want someone to buy a Kobold watch because they want to keep it and use it.  However, the secondary market does provide a point of entry for some people who cannot afford our watches at full price and that’s important too.  I hope that should someone buy one of our watches through that channel, their next Kobold will come from us.</span><span style="font-family:trebuchet ms;"></p>
<p>Watches are so personal and for many collectors, knowing that they picked out a specific watch and were involved in the acquisition from start to finish makes a huge difference to them.  But however it happens, we want all Kobold owners to have the same feeling of being part of a special community.  That’s key to any successful brand.</span><br /><span style="font-family:trebuchet ms;"><br /><span style="font-weight: bold;">OTC:</span> In some of the watch forums and chat rooms, I have seen negative comments about pricing – basically that you charge too much for your watches.  Is that a fair complaint?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> Our watches are not inexpensive and I’m certainly not apologizing for that.  But I think people need to remember that watch making is an expensive business and we are still a very small company.  I’m a very frugal guy – I still live in the same one-bedroom apartment I’ve had since college, I drive a pre-owned car and am constantly reinvesting back into the business.  The sub $1,000 watch market is like 90% of the overall market which means that all the high-end tool and luxury watches out there are all fighting for the same 10% market share.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/Sw1slL47IdI/AAAAAAAADIE/pQos37jGsr8/s1600/kobold_watch_co_-_phantom_tactical_ti_-_2.jpg"><img style="cursor: pointer; width: 154px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/Sw1slL47IdI/AAAAAAAADIE/pQos37jGsr8/s200/kobold_watch_co_-_phantom_tactical_ti_-_2.jpg" alt="kobold watch co   phantom tactical ti   2 The Interview: Michael Kobold (Part II)" id="BLOGGER_PHOTO_ID_5408098113644339666" border="0" title="The Interview: Michael Kobold (Part II)" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102); font-weight: bold;font-size:78%;" ><span style="font-family:times new roman;">The Phantom &#8211; a military favorite</span></span><br /><span style="font-family:trebuchet ms;"><br /></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_fiOqQcVJP_g/Sw1slfvtTdI/AAAAAAAADIM/UgdtK0GqJis/s1600/kobold_watch_co_-_spirit_of_america_2.jpg"><img style="cursor: pointer; width: 154px; height: 200px;" src="http://2.bp.blogspot.com/_fiOqQcVJP_g/Sw1slfvtTdI/AAAAAAAADIM/UgdtK0GqJis/s200/kobold_watch_co_-_spirit_of_america_2.jpg" alt="kobold watch co   spirit of america 2 The Interview: Michael Kobold (Part II)" id="BLOGGER_PHOTO_ID_5408098118974393810" border="0" title="The Interview: Michael Kobold (Part II)" /></a><br /><span style="font-weight: bold; font-style: italic; color: rgb(255, 204, 102);font-size:78%;" ><span style="font-family:times new roman;">The Spirit of America</span></span><br /><span style="font-family:trebuchet ms;"><br />That means constant development and constant marketing and those two things cost a lot of money.  Remember too that the lag time for a new watch, from conception to retail can run anywhere from 6 months to two years. Production costs and overhead increases affect every business and we are no different – so yes, that gets reflected in the retail cost of our watches.  Every year we offer a new model at a reduced price to say thank you to our current and new customers – it does cost us real money in the form of lost revenue, but honestly that’s immaterial because the point is to continue and build the Kobold community.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">OTC:</span> What about the production limit of 2,500 units per watch model – where did that come from?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> It came from the business plan I drafted for my MBA project; that’s actually when Kobold Watch was founded.  I chose to cap watch production at 2,500 units per model because at that time it was a figure I never thought I would reach – an arbitrary number.  Now it defines the unique nature of every Kobold watch and I have no plans to change it.</span><span style="font-family:trebuchet ms;"></p>
<p></span><span style="font-family:trebuchet ms;"><span style="font-weight: bold;">OTC:</span> When I think of your brand, I see some guy parachuting into the wilderness to study extinct botany or something equally exotic.  So what’s next for Kobold Watch &#8211; how do you plan to build on the brand?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> Well, you can tell your readers that right now I’m looking at the designs for a new chronograph – 40mm.  They can expect to see it in a year or so.  It’s a great looking watch.  That’s one of the things I love about watches – the emotional value they have for so many people.  Certainly building on the brand’s message &#8211; “Embrace Adventure” – is something I want to continue.  Whatever that adventure is, Kobold can be part of it; whether you are exploring Antarctica, excavating Mayan ruins or just living your life, our watches are up to the task.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/Sw1sk2_k1BI/AAAAAAAADH8/z2OnljUs25Q/s1600/action_side.jpg"><img style="cursor: pointer; width: 138px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/Sw1sk2_k1BI/AAAAAAAADH8/z2OnljUs25Q/s200/action_side.jpg" alt="action side The Interview: Michael Kobold (Part II)" id="BLOGGER_PHOTO_ID_5408098108035093522" border="0" title="The Interview: Michael Kobold (Part II)" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102);font-size:78%;" ><span style="font-family:times new roman;">A Polar Surveyor in action</span></span><br /><span style="font-family:trebuchet ms;"><br />We’ll be rolling out new models on a pretty regular basis, still a 2,500 unit maximum and it’s amazing how that is no longer such a large number.  I’m also working on a book – that’s still in the development phase and it’s something I am very excited about.</span><span style="font-family:trebuchet ms;"></p>
<p>There are many medium and short term projects that will help expand the brand but also keep it involved in the lives of the serious adventurers who rely on and support Kobold Watch.  One project I am very dedicated to and will likely take a very long time to accomplish is the development of a 100% American automatic military watch.  Our soldiers, sailors and airmen all wear watches that are made in other countries – good watches to be sure – but not American.</span><span style="font-family:trebuchet ms;"></p>
<p>I want this country to be a leader again in fine horology and that will take a long time to accomplish because it involves rebuilding an entire industry that have been absent from the American landscape for more than 40 years.  Still, that’s my big long term goal.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">OTC:</span> Mike, thanks very much for taking the time to speak with me and for giving Off The Cuff’s readers across the world a better understanding of your great brand – and your great watches.</span></p>
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		<title>The Interview: Michael Kobold (Part I)</title>
		<link>http://offthecuffdc.com/the-interview-michael-kobold-part-i</link>
		<comments>http://offthecuffdc.com/the-interview-michael-kobold-part-i#comments</comments>
		<pubDate>Mon, 23 Nov 2009 03:57:00 +0000</pubDate>
		<dc:creator>OTC</dc:creator>
				<category><![CDATA[Brands]]></category>
		<category><![CDATA[Interview]]></category>
		<category><![CDATA[Kobold]]></category>
		<category><![CDATA[Watches]]></category>

		<guid isPermaLink="false">http://66.147.242.154/~offthec3/?p=306</guid>
		<description><![CDATA[Close your eyes. What comes to mind when I say, “handmade mechanical timepiece,” “exacting quality,” and “coveted by collectors, celebrities, explorers and heads of state?” Did your thoughts immediately drift to Pittsburgh, Pennsylvania? Maybe they should. While Switzerland is home to the likes of Rolex and Germany to Glashutte, the Steel City is in fact [...]]]></description>
			<content:encoded><![CDATA[<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoSXGHcyEI/AAAAAAAADHE/81-kUHj1o3E/s1600/Kobold+Logo.jpeg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 134px; height: 200px;" src="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoSXGHcyEI/AAAAAAAADHE/81-kUHj1o3E/s200/Kobold+Logo.jpeg" alt=" The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407154490599852098" border="0" title="The Interview: Michael Kobold (Part I)" /></a><span style="font-family:trebuchet ms;">Close your eyes.  What comes to mind when I say, “handmade mechanical timepiece,” “exacting quality,” and “coveted by collectors, celebrities, explorers and heads of state?”  Did your thoughts immediately drift to Pittsburgh, Pennsylvania?  Maybe they should.</span><span style="font-family:trebuchet ms;"></p>
<p>While Switzerland is home to the likes of Rolex and Germany to Glashutte, the Steel City is in fact the world headquarters of <a href="http://www.koboldwatch.com/">Kobold Watch Company</a> and the remarkable Michael Kobold.</span><span style="font-family:trebuchet ms;"></p>
<p>At all of 30 years old, Kobold has done something most in the luxury industry – heck, any industry – would have thought impossible.  Within the insular world of high-end timepieces Michael Kobold has created a boutique watch company from scratch and it’s thriving.  His line of watches, anchored by the stunning, and stunningly functional Polar Surveyor, is primarily geared to adventurous types – armchair and genuine alike.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_fiOqQcVJP_g/SwoNsEmVsxI/AAAAAAAADGE/9SKGGdF4eDI/s1600/Copy+of+mike-mug.jpg"><img style="cursor: pointer; width: 138px; height: 200px;" src="http://2.bp.blogspot.com/_fiOqQcVJP_g/SwoNsEmVsxI/AAAAAAAADGE/9SKGGdF4eDI/s200/Copy+of+mike-mug.jpg" alt="Copy+of+mike mug The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407149353411654418" border="0" title="The Interview: Michael Kobold (Part I)" /></a><br /><span style="color: rgb(255, 204, 102); font-weight: bold;font-family:times new roman;font-size:85%;"  ><span style="font-style: italic;">Mike Kobold</span></span><br /><span style="font-family:trebuchet ms;"><br />Celebrating its 12th anniversary this year, Kobold Watch Company is barely out of diapers when compared to brands like Cartier, Jaeger-LeCoultre or Breguet.  But his creations are already being compared to Rolex and Omega – two brands traditionally associated with jet setting, globetrotting and adventure.  Often it’s Kobold doing the comparison, but that’s part of his brand’s success: he isn’t afraid to put his products to the test and tell you why they are just as good – if not better – than those other gold plated names.</span><br /><span style="font-family:trebuchet ms;"><br />When I first came across Kobold and his quirky little watch company a few years ago, it intrigued me.  Nothing serious mind you, but I heard that the guy wore one of his watches on each wrist and that’s got to count for something.  The more I learned, the more the man and brand impressed me.</span><span style="font-family:trebuchet ms;"></p>
<p>I’m not alone.  His loyal brand ambassadors include former President Bill Clinton, A-list actors like The Sopranos’ James Gandalfini and CSI: New York’s Gary Sinise, legendary adventurer Sir Ranulph Fiennes and global architect Daniel Libeskind.</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/SwoNs_dfPvI/AAAAAAAADGU/ej6hs1z8yCs/s1600/Ran+Fiennes.jpg"><img style="cursor: pointer; width: 134px; height: 200px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/SwoNs_dfPvI/AAAAAAAADGU/ej6hs1z8yCs/s200/Ran+Fiennes.jpg" alt="Ran+Fiennes The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407149369212223218" border="0" title="The Interview: Michael Kobold (Part I)" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102); font-weight: bold;font-size:85%;" ><span style="font-family:times new roman;">Ran Fiennes: Brand Ambassador-in-Chief</span></span><br /><span style="font-family:trebuchet ms;"><br />I recently took receipt of my first Kobold, the Arctic Diver “Swiss.”  This is a new model being offered in three versions, the “Swiss” which houses an ETA 2824-A2 movement, and two other variations which primarily sport U.S. components and are run by an in-house manufacture K.2651 movement based on new-old-stock German made movements.</span><span style="font-family:trebuchet ms;"><br /></span><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_fiOqQcVJP_g/SwoQoN1CWOI/AAAAAAAADG8/yb8t5GyIGSo/s1600/CSH1.jpg"><img style="cursor: pointer; width: 200px; height: 150px;" src="http://3.bp.blogspot.com/_fiOqQcVJP_g/SwoQoN1CWOI/AAAAAAAADG8/yb8t5GyIGSo/s200/CSH1.jpg" alt="CSH1 The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407152585704626402" border="0" title="The Interview: Michael Kobold (Part I)" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 51); font-weight: bold;font-size:85%;" ><span style="font-family:times new roman;">My new Kobold Arctic Diver</span></span></p>
<p><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoSr-aBG5I/AAAAAAAADHM/QjmRvLB_83s/s1600/Kobold+Polar+Surveyor+Chronograph+1.jpg"><img style="cursor: pointer; width: 200px; height: 134px;" src="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoSr-aBG5I/AAAAAAAADHM/QjmRvLB_83s/s200/Kobold+Polar+Surveyor+Chronograph+1.jpg" alt="Kobold+Polar+Surveyor+Chronograph+1 The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407154849307499410" border="0" title="The Interview: Michael Kobold (Part I)" /></a><br /><span style="font-style: italic; color: rgb(255, 204, 102); font-weight: bold;font-size:85%;" ><span style="font-family:times new roman;">The flagship Polar Surveyor</span></span><br /><span style="font-family:trebuchet ms;"><br />It’s a great watch. And though at 46mm it’s quite big, the Arctic Diver sits very comfortably on my wrist.  What really impressed me however, was the emotional connection I developed with this watch almost immediately.  It’s unique yet classically inspired design is easy to read which is good because it’s also very much built for someone who plans on wearing it to the ends of the earth.  This watch has a purposefulness to it that makes me want to be like Indiana Jones, or Phillipe Cousteau (who, by the way designed his own Kobold watch).</span><span style="font-family:trebuchet ms;"></p>
<p></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoPK941y4I/AAAAAAAADGk/bfwFZ12-G-M/s1600/PC+Kobold.jpeg"><img style="cursor: pointer; width: 200px; height: 78px;" src="http://1.bp.blogspot.com/_fiOqQcVJP_g/SwoPK941y4I/AAAAAAAADGk/bfwFZ12-G-M/s200/PC+Kobold.jpeg" alt=" The Interview: Michael Kobold (Part I)" id="BLOGGER_PHOTO_ID_5407150983697779586" border="0" title="The Interview: Michael Kobold (Part I)" /></a><br /><span style="font-style: italic;"><span style="font-weight: bold;"></span></span><span style="font-style: italic; color: rgb(255, 204, 102); font-weight: bold;font-size:78%;" ><span style="font-family:times new roman;">Philippe Cousteau &amp; The Large Soarway D</span></span><span style="font-style: italic; color: rgb(255, 204, 102); font-weight: bold;font-size:78%;" ><span style="font-family:times new roman;">iver</span></span><br /><span style="font-family:trebuchet ms;"><br /></span><span style="font-family:trebuchet ms;">So, after watching this upstart company grow from the offshoot of an MBA project into a legitimate and respected player in the high-end horological business, I was ready to sit down with Mike and find out what makes Kobold tick.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">Off The Cuff:</span> Mike, tell me how things are going in the watch business?  It’s been a rough year and most high-end brands are down about 30% – does that sound right?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">Mike Kobold:</span>   Yes, pretty much every brand has seen at least a 30% overall drop from last year.  Everyone’s been hit hard, but we have been able to make some adjustments and trim costs without compromising our standards.  Still, the market is overheated and some of the larger houses have not been able to react as nimbly as us.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">OTC:</span> What has been your approach?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> We have cut costs without cutting our customer service.  That has meant fewer trips and fewer shows.  Fewer dinners and less entertaining; and my staff have worked to identify areas where we can tighten the belt and squeeze out more efficiency.  We are still a small operation and have the ability to react a little more quickly than others.  We saw what was coming down the road and started to make changes early.</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">OTC:</span> What about your Internet-based model?  How has that helped, or hurt, your overall business?</span><span style="font-family:trebuchet ms;"></p>
<p><span style="font-weight: bold;">MK:</span> It has definitely helped in that we are able to focus on watchmaking and keep the business geared toward customer service.  It’s also easier for us to keep in direct contact with our customers and potential customers know that if they call us, they are going to be speaking with a real person – could be me.  That said, as we have grown it’s just not that easy for me to be in direct contact with all of the customers and that’s been a frustration, albeit a nice one to have. It’s definitely been an organic kind of growth.</span><span style="font-family:trebuchet ms;"></p>
<p>One of the main challenges of being an internet-based company is exposure.  Since we only have a very small retail presence, Kobold has to do a lot of advertising. And as the founder and face of Kobold, I need to be out networking and making appearances.  If you looked at my expense reports, you probably would question my cost cutting claim, but a big part of my job is to be seen, to meet people and to generate interest in and awareness of the brand.  Still, it’s getting harder for me to maintain a personal level of customer interaction as we continue to grow.</span><span style="font-family:trebuchet ms;"></p>
<p></span><span style="font-family:trebuchet ms;">As a company, having a strong focus on customer contact and service also means that we are better able to anticipate and react to customer needs.  For example, the Arctic Diver roll-out was delayed a couple of times (ed: originally scheduled for customer delivery in April 2009, customers who pre-ordered their watches finally started to receive them in August).  That really frustrated and embarrassed me, but it was a supplier issue and there wasn’t much I could do at that end.</p>
<p><span style="font-weight: bold;">OTC:</span> So, how did you handle it?</p>
<p></span><span style="text-decoration: underline; font-weight: bold;font-family:trebuchet ms;" ></span><span style="font-family:trebuchet ms;"><span style="font-weight: bold;">MK:</span> What we did for our customers who had pre-ordered an Arctic Diver was give them a free calfskin strap and make every effort to keep them up to date.  We actually called every person and told them what was going on and let them know that they were getting a free strap as a thank you for their patience.  It cost us a fair amount of money, but it was the right way to handle an unfortunate situation.</p>
<p><span style="font-weight: bold;">To be continued in <a href="http://offthecuffdc.blogspot.com/2009/11/interview-michael-kobold-part-ii.html">Part II</a>&#8230;</span><br /></span></p>
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		<slash:comments>1</slash:comments>
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